Important information

• Free Shipping: Enjoy free standard shipping on all orders to France, United Kingdom, Belgium, Switzerland, and Canada.
• Processing Time: Orders are generally shipped within 1 business day (Monday to Saturday).
• Delivery Time: Expect to receive your order within 4-7 business days (Monday-Friday).
• Carrier used: LaPoste/Colissimo/RoyalMail (depending on availability and package size).
• Order Tracking: You will receive a tracking number (via email) once your order has been shipped by our logistics team.
• Damaged or Delayed Orders: Contact us for assistance with damage or delay issues.

Updated on 01/30/2024

1. Introduction

Welcome to AVENSTA, and thank you for choosing us as your trusted shopping destination. We are committed to providing you with a smooth and worry-free delivery experience.

As part of our commitment to your satisfaction, we proudly offer free shipping on every order.

2. Delivery options

Standard Delivery: We offer free standard delivery on all orders. Expect to receive your order within 4-7 business days (Monday-Friday) from the processing date.

Please note that delivery times may vary depending on your location and product availability.

3. Delivery costs

No shipping costs: Regardless of the size, weight or destination of your order, we offer free standard shipping.

4. Order processing time

Order deadline: 7:00 PM (GMT) Western European Standard Time (Canary Islands)

Processing and Shipping Time: Generally, orders are processed within 1-2 business days (Monday-Friday) from the date of your order.

High Demand Periods: During high demand periods, such as holidays or special promotional events, processing times may be slightly longer. We will make every effort to notify you of any significant delays.

5. Order tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number. This number allows you to track the progress of your order via the carrier's website.

6. International Delivery

We currently offer delivery exclusively to France, United Kingdom, Belgium, Switzerland and Canada . Unfortunately, international delivery options are not available at this time.

7. Management of damaged or lost orders

If your order arrives damaged or hasn't been delivered within the expected timeframe, please contact our dedicated customer service team. We are committed to resolving these issues quickly and can offer solutions such as replacing your order or issuing a refund.

8. Policy Update

We occasionally update our delivery policy to reflect changes in our procedures. We encourage you to review this policy regularly. Any changes will take effect immediately upon posting on our website.